Privacy Policy

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide when you:

• • Contact us through email or contact forms
• • Register for certification programs or training
• • Subscribe to newsletters or updates
• • Purchase products or services
• • Participate in surveys or feedback requests

This may include your name, email address, phone number, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• • Browser type and version
• • Device information
• • IP address
• • Pages visited and time spent on pages
• • Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• • Provide and improve our services
• • Respond to your inquiries and requests
• • Process transactions and deliver products
• • Send updates, newsletters, and promotional materials (with your consent)
• • Analyze website usage and improve user experience
• • Comply with legal obligations
• • Protect against fraud and unauthorized access

3. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or providing services (e.g., payment processors, email service providers)
• • Legal Requirements: When required by law, court order, or government regulation
• • Business Transfers: In connection with a merger, acquisition, or sale of assets
• • Protection of Rights: To protect our rights, property, or safety, or that of our users or others

5. Third-Party Links and Services

Our website may contain links to third-party websites or services (such as Takealot for product purchases, or the Resiilio app). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• • Access: Request access to the personal information we hold about you
• • Correction: Request correction of inaccurate or incomplete information
• • Deletion: Request deletion of your personal information
• • Objection: Object to certain processing of your information
• • Portability: Request transfer of your information to another service
• • Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided on our website.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Compliance with South African Law

This Privacy Policy is designed to comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the contact information provided on our website.